Tour Bookings

 

Please make a booking for our scenic flights here.

Please ensure you are aware of our tour cancellation policy before placing your booking.

We look forward to welcoming you to Helitec.

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Helitec Terms, Conditions & Policies

Passengers are required to advise their correct weight. Pilots wishing to train in the Robinson R22 must weigh less than 100 Kg. The maximum passenger weight for R44 scenic flights is 120 kg with a maximum combined passenger weight of 280 kg. A surcharge of 2% applies for credit card transactions.

Credit card details are required to confirm a booking. Cardholder details are destroyed once a payment is complete. Helitec may change the time or date of the flight booking for safety or operational reasons. Guests who do not attend their flight for any reason, forfeit 100% of their fare. All prices are in Australian Dollars & include GST.

The Civil Aviation Safety Authority classifies a child as being from 3 years of age to under 13 years of age. Children under the age of 13 years must be accompanied by an adult. Infants less that 3 years of age may be carried free of charge at the discretion of Helitec. Only one infant per family per aircraft may travel. Guest’s body weight in kilograms must be advised before a reservation can be confirmed. Should a client advise a weight variance of over 10%, Helitec reserves the right to charge a 100% cancellation fee. For legal and safety reasons all passengers and baggage are weighed prior to boarding.

Flights are subject to changeable weather conditions, air traffic control and other influences outside of our control. Helitec is a licensed Civil Aviation Safety Authority (CASA) carrier operating under an Air Operators Certificate. Helitec reserves the right to carry 2 pilots on each flight. Tour times and duration’s are an approximate indication only.

Cancellation Policy: Cancellations must be advised by email at least 7 days prior to the flight booking to receive a full refund. No refund is available for cancellations within 7 days of the flight booking with the cancellation fee being 100% of the total tour cost. All information was correct at the time of printing.

Complaints Policy: Complaints shall be submitted to Helitec in writing providing as much detail as possible regarding the nature of the complaint. Complaints must include the full name and contact details of the complainant to allow Helitec to acknowledge the complaint. Upon receipt of a complaint, Helitec will forward the details of the complaint to the Head of Operations if operational or the Safety Manager if the complaint is safety related. Helitec will commence an analysis of the complaint within 2 business days and document actions that may be taken to prevent any similar complaints. Remedial actions shall be approved by Helitec’s CEO. Helitec shall contact the complainant within 7 business days of the complaint and advise Helitec’s proposed remedial actions. Should the complainant disagree with Helitec’s remedial actions, then the complainant shall be referred to an agreed independent third party for resolution.

Appeals Policy: Helitec students and clients undertaking a Helitec course may appeal a Helitec assessment or decision by firstly appealing to their Instructor. Should such appeal not result in a mutually agreeable outcome, then an approach should be made to Helitec’s Head of Operations, who will discuss and document such appeal. Helitec’s Head of Operations shall respond in writing to the appellant within 14 days from the date of the appeal. Should the appellant disagree with Helitec’s proposed decision, then the appellant shall be referred to an agreed independent third party for resolution. All outcomes shall be documented and kept confidential.

 

RTO 45635